You must enter the host’s profile on our website and renew your booking after checking their availability.

If your reservation is canceled by your host, we'll automatically give you a full refund. You'll receive an email confirming the full refund, with a link to check on the status. You can always contact us if you need further help.

It is not compulsory to sign up, but you must input some personal details such as nationality, name, age, gender and contact details for your host to receive upon making a booking. While sign up let you updated with our discount and promotion.

Booking a homestay is easy: 1. Search for your destination, travel dates and number of guests 2. The homestays that fit your search criteria will be listed for you 3. Choose a homestay, then choose a room 4. Complete your booking

It is very hard for the host to find another booking within a short time, so if you wish to shorten your stay, it is up to the host to decide whether they want to refund the money that is left.

Check your notifications settings as notifications from Homestay.com could be opted out in your account. Make sure that you entered your correct e-mail address and your correct phone number. If you have changed your phone number or your e-mail address, please let us know at admin@besthomestays.com and we will change your email address and/or your phone number. Check your spam folder. If you find any messages from Homestay.com in your spam folder, remove them from your spam listing and add admin@besthomestays.com to your email’s personal contacts. To check your notification settings: Click on your name at the right top of the page Select Account from the dropdown menu Check your Email Subscriptions section and make sure that the methods you want to be notified with are ticked

You can proceed with the booking process once the host confirms that they are available to host you on the dates you wish to travel. You can secure your booking by paying a 15% deposit of the total amount with a credit card or PayPal. After you have made the 15% deposit, you will receive a confirmation e-mail and SMS from our website. The confirmation letter will include the address of the host and other contact details. If there are issues that you cannot solve directly with the host, contact us at admin@besthomestays.com and we will help you. However, where there is a problem, we recommend you solve the issue with the host yourselves as it is faster and a more accurate way of solving problems.

The remaining homestay fee should be paid to the host after arriving at the host’s homestay. Once the booking is secured, the host will ask for their preferred way of payment of the

Once the booking is secured, the host will receive the e-mail and other contact details of the guest. We recommend that you contact the guest prior to their arrival.

We take just 15% of total only when the respective booking is confirmed. This fee includes credit card fees, bank transfer fees and currency conversion fees.

The guests are to pay the remaining money to the host directly upon arrival according to the payment arrangements made with the host. The host can choose the preferred payment method on their profile page. For example, direct deposit, cash, PayPal etc. Once the booking is confirmed, we advise that the host contacts the guest and makes necessary payment arrangements.

Once the booking is secured, the host will receive: some information about the guest such as their name, nationality, age and gender main e-mail address and contact details from the guest side. It is not mandatory that the guest sends a photo of themselves with the details above, but the host can contact the guest prior to their arrival and ask for a photo of them.

There are no joining fees to become a host on Best.homestays.

As a start, the platform does not cancel or delete booking requests. Once a request has been accepted, it can't be changed. If the request was sent to you by a guest, it can not be cancelled. For this, the best solution is to to send a new message to let the visitor know that the room is no longer available and thanking them for interest in your homestay. If you have received a booking from another platform, we suggest that you block out your calendar to ensure that there are no more requests sent to you for these dates.