Question 1

How do I make a booking?

Accepted Answer

Booking a homestay is easy:
 
1. Search for your destination, travel dates and number of guests
2. The homestays that fit your search criteria will be listed for you
3. Choose a homestay, then choose a room
4. Complete your booking

Question 2

How do I secure booking?

Accepted Answer

You can proceed with the booking process once the host confirms that they are available to host you on the dates you wish to travel. You can secure your booking by paying a 15% deposit of the total amount with a credit card or PayPal. After you have made the 15% deposit, you will receive a confirmation e-mail and SMS from our website. The confirmation letter will include the address of the host and other contact details.
 
If there are issues that you cannot solve directly with the host, contact us at admin@besthomestays.com and we will help you. However, where there is a problem, we recommend you solve the issue with the host yourselves as it is faster and a more accurate way of solving problems.

Question 3

How do I pay the remaining homestay fee?

Accepted Answer

The remaining homestay fee should be paid to the host after arriving at the host’s homestay. Once the booking is secured, the host will ask for their preferred way of payment of the

Question 4

Is it compulsory to sign up before making a booking?

Accepted Answer

It is not compulsory to sign up, but you must input some personal details such as nationality, name, age, gender and contact details for your host to receive upon making a booking. 
While sign up let you updated with our discount and promotion.

Question 5

Why didn't I receive any text or email notification?

Accepted Answer

Check your notifications settings as notifications from Homestay.com could be opted out in your account.
Make sure that you entered your correct e-mail address and your correct phone number. If you have changed your phone number or your e-mail address, please let us know at admin@besthomestays.com and we will change your email address and/or your phone number.
Check your spam folder. If you find any messages from Homestay.com in your spam folder, remove them from your spam listing and add admin@besthomestays.com to your email’s personal contacts.
To check your notification settings:
Click on your name at the right top of the page
Select Account from the dropdown menu
Check your Email Subscriptions section and make sure that the methods you want to be notified with are ticked

Question 6

What happens if my host cancels my reservation?

Accepted Answer

If your reservation is canceled by your host, we'll automatically give you a full refund. You'll receive an email confirming the full refund, with a link to check on the status. You can always contact us if you need further help.

Question 7

What if I wish to extend my stay?

Accepted Answer

You must enter the host’s profile on our website and renew your booking after checking their availability.

Question 8

What if I wish to shorten my stay?

Accepted Answer

It is very hard for the host to find another booking within a short time, so if you wish to shorten your stay, it is up to the host to decide whether they want to refund the money that is left.

Frequently Asked Questions